FAQ

1. How many weddings do you shoot per year?

Our goal is to create a completely individualized film for every couple we encounter. This takes a lot of time in the post-production room. For this reason, we only take on between 15-20 weddings per year!

2. How long will it take for us to get our film back?

As mentioned in the previous slide, we take our time creating a film that embodies your personalities & story. We usually estimate between 4-6 months until you receive your final deliverables. Though, the teaser film will always be ready within the first 4 weeks of your wedding date.

3. How many cameras do you shoot with?

During non-peak moments, we typically have two cameras rolling at all times. During peak moments (like the ceremony), we will usually have 3 cameras rolling depending on the package you book.

4. What's your cancellation policy?

When you book with us, we require a 30% non-refundable "booking-fee". In the case that you completely cancel your wedding, this fee is not refundable.

5. What is your rescheduling policy?

If we are available for your new date:

-A $750 fee will be applied to your new date to cover potential lost income.

If we are unavailable for your new date:

-We will attempt to find another videographer to take their place upon your approval.

6. How do you work with photographers?

We love working with other talented creatives. Before working with a new photographer, we will always reach out to them before the wedding to ensure we are both on the same page. Our goal is for both of us to be able to capture your day to it's fullest potential.

7. What forms of payment do you accept?

We accept all forms of payment- e-transfer, cash, credit, etc.

8. Who chooses the music & where is the music found?

We choose the music & use a platform called MusicBed to license our music. Music is what creates so much of the emotion in a film & we really pride ourselves on being thoughtful & personable with our selections. We always make sure to get your favourite genre's & have an ear out for what's on your wedding playlist on the day of.

9. How long will you keep our footage?

After all of your final deliverables have been sent, we compress all of the raw 4k files into 1080p. We try to hold onto these compressed files as long as possible, but cannot guarantee their availability once your final deliverables have been sent. We will always notify you before deleting them.

10. Do you charge a travel fee?

We include up to 250km in our packages (start & end time permitting). All other travel fees will be calculated based on the destination.

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